Get inspired to Embrace Your Amazing Life and Create your Personal Success!
Les Brown, a noted inspirational speaker, tells the story of one of his friends, a salesman, who was in financial trouble because sales were down.
Les asked him, “How many phone calls are you making a day?”
His friend answered, “Twenty five.”
Les didn’t hesitate with his advice.
“Double them,” he said. “Make fifty. Or seventy-five. Or one hundred.”
The salesman answered, “Aw, man. that’s too much.”
“Too much!” replied Les. “You tell me that you are behind on your bills and then you say it’s too much. You know, one way to get back on your feet real quick is to miss two car payments. How can you say anything is too much when you have everything at stake?”
The advice Les Brown gave his friend needs to be heard by people everywhere. It’s amazing what we can do when we’re “hungry” for success. Most people who say “I’ve tried,” haven’t scratched the surface of their potential.
Today, why not make a commitment to achieve your personal best?
A businessman was highly critical of his competitors’ storefront windows. “Why, they are the dirtiest windows in town,” he claimed. Fellow business people grew tired of the man’s continual criticism and nitpicking comments about the windows. One day over coffee, the businessman carried the subject just too far.
Before leaving, a fellow store owner suggested the man get his own windows washed. He followed the advice, and the next day at coffee, he exclaimed, “I can’t believe it. As soon as I washed my windows, my competitor must have cleaned his too. You should see them shine.”
Confucius once declared, “Don’t complain about the snow on your neighbor’s roof when your own doorstep is unclean.”
A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $12 taxi ride.
I had flown into Dallas for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me was for my use. He then showed me several tapes and asked me what type of music I would enjoy. Well! I looked around for a “Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in your work. You must have a story to tell.”
“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be. I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluate my personal assets and… wham! I became a cab driver. One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be GREAT in my business, I have to EXCEED the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by on ‘average’”
Did I tip him big time? You bet! Corporate America’s loss is the travelling folk’s friend!
